Handy Rubbish › Privacy Policy

Privacy Policy — UK GDPR (2025 Annual Review)

We respect your privacy and protect your data across every interaction — from getting a quote to invoicing and aftercare. This policy explains what we collect, why we collect it, how we store it securely, and the rights you can exercise at any time.

What Data We Collect

  • Contact details: name, phone, email, address and site access notes
  • Service details: booking info, photos you share for quotes, job notes and disposal paperwork
  • Payments: amounts, timestamps and receipt references (card data handled by secure processors)
  • Website data: basic analytics and cookie preferences to improve user experience

Why We Collect It

  • To price jobs accurately and deliver services safely
  • To issue invoices, receipts and compliance paperwork (e.g., Waste Transfer Notes)
  • To manage warranties, complaints or follow-up requests
  • To meet legal obligations around waste documentation and financial records

Your Rights

You can request access, correction, deletion, restriction, portability or objection to processing. To exercise these rights, contact our data protection lead using the details on our contact page. We respond within the statutory timescales.

Data Sharing & Processors

We only share data with trusted processors required to deliver the service (payments, logistics, email). Each partner is contractually bound to safeguard your information and act only on our instructions.

Retention and Security

  • Job and waste records retained as required by law
  • Financial records kept per HMRC rules
  • Access controls, encryption in transit, and staff training in secure handling
  • Regular reviews of retention schedules and access permissions

Cookies and Analytics

We use essential cookies for functionality and limited analytics to improve performance. You can update your cookie preferences at any time.

Questions or Concerns

If you have a concern about how we handle your data, contact us first so we can help. You also have the right to raise a complaint with the relevant supervisory authority.

Document owner: Data Protection Lead

Reviewed by:Managing Director

Last updated: 10 October 2025

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  • 70,000+ London Clearances Completed Successfully
  • 11+ Years of Reliable, Trusted Experience
  • Fully Licensed Waste Carrier (CBDU584967 – Verified)
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Rubbish won’t come in handy, but we will!

Why Choose Handy Rubbish?

  • Same-Day & Next-Day Service Available
  • 97% of Waste Recycled – Eco Friendly
  • Fully Insured & SafeContractor Approved
  • Trusted by Local Councils & Businesses Across London
  • Compliant with UK Environmental Agency Regulations
  • Transparent Pricing – No Hidden Fees
  • Safe & Responsible Disposal of Hazardous Materials
  • Committed to ISO 9001 (Quality) & ISO 14001 (Environmental) Best Practices

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What Our Customers Say

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4.9 (163)

Simple booking and a friendly, efficient crew. My house feels more spacious and comfortable - couldn't ask for more.

I had an excellent experience with HandyRubbish. The staff came on the scheduled date and had everything--yes, even the big heavy items--loaded up in about 25 minutes. Great service and a huge relief to have it all gone.

Excellent experience from start to finish. The mover came on time, finished quickly, was polite, and cleaned up all mess. Highly recommend Waste Clearance London!

Junk Disposal offers reliable and affordable waste removal services, and their customer support is always friendly and helpful. We couldn't be happier.

Great service from Waste Collection! They showed up on time, were easy to talk to, and got rid of everything quickly. Will use again and recommend to others.

First-class experience: friendly staff, efficient service, and total professionalism. Will use again and recommend.

Quick and straightforward online booking, all the necessary skip size info is there. Staff were friendly, and the driver delivered top-quality service.

There was kindness in every step. Pickup scheduling was easy, and the service was efficient.

These guys exceeded expectations. Loft was cleared, old junk removed, and not a mess in sight. Friendly team and a perfect five-star service!

I needed a quick house clearance and Rubbish Removal Services delivered. They were extremely efficient and paid great attention to the task. Everything was removed with no hassle. Superb service -- highly recommended.

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