Quality & Compliance Policy (2025–2030)

We aim to deliver consistently reliable, safe, and fully compliant waste clearance services.This policy defines the procedures, checks, and accountability structures that underpin everything we do across London.

Our Core Commitments

• Continuous service improvement
• Full legal and regulatory compliance
• Staff competence through training and assessment
• Transparent feedback and review mechanisms

Internal Systems and Monitoring

• Customer satisfaction tracking and complaint resolution
• Regular site audits and supervisor reviews
• Supplier vetting and compliance verification
• Annual management review to ensure improvement targets are met

Verification

We maintain auditable records of training, vehicle checks, and supplier licences.Clients can request compliance summaries when tendering or verifying approved vendors.

Examples of Quality Practice

• Portfolio Clearance, NW3: multi-day project audited daily for safety and quality.
• Builder’s Waste, E14: improvement opportunities identified and implemented in the next phase.

Common Questions

• How do you manage feedback? Each job has a follow-up review for service improvement.
• Do you check subcontractors? Yes — we confirm waste carrier licences and insurance before assigning work.
• Do you provide audit trails? Yes — available for business clients and councils.

Related Pages

• About Us
• Testimonials
• Rubbish Removal London

Document owner: Quality Manager

Reviewed by: Managing Director

Last updated: 10 October 2025