Handy Rubbish › Quality and Compliance Policy

Quality & Compliance Policy (2025–2030)

We aim to deliver consistently reliable, safe, and fully compliant waste clearance services.This policy defines the procedures, checks, and accountability structures that underpin everything we do across London.

Our Core Commitments

  • Continuous service improvement
  • Full legal and regulatory compliance
  • Staff competence through training and assessment
  • Transparent feedback and review mechanisms

Internal Systems and Monitoring

  • Customer satisfaction tracking and complaint resolution
  • Regular site audits and supervisor reviews
  • Supplier vetting and compliance verification
  • Annual management review to ensure improvement targets are met

Verification

We maintain auditable records of training, vehicle checks, and supplier licences.Clients can request compliance summaries when tendering or verifying approved vendors.

Examples of Quality Practice

  • Portfolio Clearance, NW3: multi-day project audited daily for safety and quality.
  • Builder’s Waste, E14: improvement opportunities identified and implemented in the next phase.

Common Questions

  • How do you manage feedback? Each job has a follow-up review for service improvement.
  • Do you check subcontractors? Yes — we confirm waste carrier licences and insurance before assigning work.
  • Do you provide audit trails? Yes — available for business clients and councils.

Related Pages

Document owner: Quality Manager

Reviewed by: Managing Director

Last updated: 10 October 2025

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  • 70,000+ London Clearances Completed Successfully
  • 11+ Years of Reliable, Trusted Experience
  • Fully Licensed Waste Carrier (CBDU584967 – Verified)
  • 4.9 Google Rated by 162+ Happy Customers
Rubbish won’t come in handy, but we will!

Why Choose Handy Rubbish?

  • Same-Day & Next-Day Service Available
  • 97% of Waste Recycled – Eco Friendly
  • Fully Insured & SafeContractor Approved
  • Trusted by Local Councils & Businesses Across London
  • Compliant with UK Environmental Agency Regulations
  • Transparent Pricing – No Hidden Fees
  • Safe & Responsible Disposal of Hazardous Materials
  • Committed to ISO 9001 (Quality) & ISO 14001 (Environmental) Best Practices

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What Our Customers Say

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Junk Disposal offers reliable and affordable waste removal services, and their customer support is always friendly and helpful. We couldn't be happier.

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There was kindness in every step. Pickup scheduling was easy, and the service was efficient.

These guys exceeded expectations. Loft was cleared, old junk removed, and not a mess in sight. Friendly team and a perfect five-star service!

I needed a quick house clearance and Rubbish Removal Services delivered. They were extremely efficient and paid great attention to the task. Everything was removed with no hassle. Superb service -- highly recommended.

Really grateful for the wonderful job Waste Collection did. They made decluttering so easy and my space looks amazing.

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