Terms and Conditions — Service, Pricing and Cancellations

These terms explain how bookings, pricing and responsibilities work so every job runs smoothly. Please read them before confirming your appointment.

Bookings and Quotes

• Quotes are based on your description or photos and may change if on-site volume or access differs
• Appointments are confirmed once you accept our estimate and slot
• Minimum call-out charges apply; pricing is transparent and itemised

On-Site Adjustments

If the load is larger, access is restricted, or materials require specialist handling, we’ll confirm the revised price before proceeding. No surprises.

Cancellations and Rescheduling

You can reschedule or cancel within the stated notice periods. Late cancellations or failed access may incur a fee to cover crew and vehicle costs.

Payments

We accept major card payments and account invoicing for approved trade clients. Invoices show VAT and compliant line-item details.

Responsibilities

• Our responsibility: handling, WTNs, safe working and routing to licensed facilities
• Your responsibility: accurate job details, safe access, parking permissions where needed, and disclosure of hazardous items

Subcontractors

We may use vetted, licensed partners for capacity or specialist streams. They must meet our standards and issue compliant paperwork.

Liability and Limits

We use industry-standard protections and care for your property. Liability limits are defined in the policy and supported by insurance carried by us and any subcontractors.

Complaints and Dispute Resolution

We use industry-standard protections and care for your property. Liability limits are defined in the policy and supported by insurance carried by us and any subcontractors.

Document owner: Legal & Compliance

Reviewed by: Managing Director

Last updated: 10 October 2025